Shipping policy

At UrbanCarryCo, we are committed to delivering your order safely and efficiently.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

During peak seasons or promotional periods, processing times may be slightly extended.

Orders are not processed on weekends or holidays.

Estimated delivery times:

Shipping times are estimates and not guarantees.

Shipping costs are calculated at checkout based on:

Free shipping promotions may be offered periodically.

Once your order has shipped, you will receive a tracking number via email.

Please allow 24–72 hours for tracking updates to appear.

International customers may be responsible for customs duties, import taxes, or additional fees required by local authorities.

UrbanCarryCo is not responsible for customs charges.

Customers are responsible for providing accurate shipping addresses.

We are not responsible for packages lost due to incorrect address information.

UrbanCarryCo is not liable for lost or stolen packages marked as delivered by carriers.

Please contact the shipping carrier directly if this occurs.

Unexpected delays may occur due to:

We appreciate your patience and understanding.

Email: support@urbancarryco.store
Phone: (403) 736-4000