Contact information

We are always happy to assist our customers.

If you have questions about products, orders, shipping, returns, or general inquiries, please contact us using the information below.

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Business Information

UrbanCarryCo

39297 WESTERN Rd - Rte 2, Rosebank, PE C0B 1B0, Canada

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Customer Support

Email: support@urbancarryco.store
Phone: (403) 736-4000

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Customer Service Hours

Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed

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Response Time

We aim to respond to all customer inquiries within 24–48 business hours.

Please include your order number when contacting us regarding an existing purchase.